- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
- While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. However, we will inform you before doing it.
- If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care number mentioned over home page on our website or Contact us, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
- We use Delhivery, Ecom Express, Ekart, Fedex, etc. to ship our products to your destination as available during checkout and chosen by you.
- We also can ship through India Speed post on special request to remote locations, if you think that our shipping partners does not have coverage or served you improperly. HOWEVER, WE CAN’T GUARANTEE TO COMPLY TO YOUR REQUEST. This is due to the reason each shipment content is being verified by the post office before accepting. If they feel that the item may be damaged, then they will not accept the shipment.
Shipping Time / Delivery Time
- We make our best efforts to ship your order within same day of the order. 99% of our orders are shipped within 24 Hours.
- We ship on week days (Monday to Saturday), excluding public holidays. Orders placed on SUNDAY will be shipped only on MONDAY
- Orders placed before 12.00 PM will be shipped on the same day except on Sundays and Public Holidays. Otherwise, the shipment will be picked up only on the next day.
- Though we cannot guarantee a delivery time of 2-5 days to anywhere in India, it is totally beyond our control. Each shipping companies have their own methods, intermediate transit locations etc. and the delivery time is not predictable.
- Please plan your order allowing sufficient time for the delivery instead of last minute orders.
Changing or Canceling An Order:
Need change something about your order or just want it cancelled? You can ask us (by Email only ) to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status “Pending” or “Pending Payment” can be altered or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it. In some cases Order cancellation may attract 5% bank charges depending on the payment methods used by customer.(It is because most of payment gateway providers collect their Commission even though order cancelled and refunded.).Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Vayuyaan reserves the right to take the final decision on all refund requests.